Membership Policies
Cancellations & Refunds
No refunds for any reason. All sales are final, with zero exceptions.
A 30-day notice is required for cancellations. Submit cancellation requests via our online form.
A buyout option is available for 50% of the remaining term dues.
Membership Holds & Freezes
Memberships can be frozen for 2 weeks to 3 months for a $10 admin fee per freeze.
After the hold period ends, the membership automatically reactivates.
Holds and freezes must be submitted via our online form.
For accounts on hold, membership and billing will be extended accordingly.
Payments & Account Management
Credit card payments only.
Auto-renewal applies to all memberships unless canceled per policy.
All membership fees include taxes (GST 5% applied).
Late Payments: A $20 re-sign-up fee will be applied to late payments after a 3-day grace period.
No Discounts: We are not offering discounts at this time.
Membership Transfers
Memberships cannot be transferred to another person.
10-Class Pass
No holds allowed.
Expires 6 months from the date of purchase.
Drop-In Policy
Drop-ins can be purchased online via the NMA website.
Only one drop-in is allowed per member.
Trial Membership
A one-day trial is available for new members.
Afterward, you can choose either a drop-in or membership option.
Suspension or Termination
NMA reserves the right to suspend or terminate memberships due to misconduct, non-payment, or violation of gym policies.